At GHM Care, we know how important it is to keep your callers happy through the use of your care home telephone system. This report by the BBC features new research that highlights exactly what callers hate when being put on hold. We have solutions and features in our telephone systems that give callers many options for call waiting. You can offer call backs, automated messages, call transfers, queue positions and much more. So don’t turn your callers red before they have even spoken to you, get in touch with us today.