GHM Care > Services > Products > Telephony Support


We understand that all phone calls into care homes are important. This is why your telephone system maintenance is so important to us.

GHM are ideally placed to make sure your telephone system performs as it should, and our capabilities have been recognised through many industry awards.

All of our maintenance support provides full cover in the event that your systems develops a fault and with our dedicated phone call handling procedure, a technically trained engineer will be able to put your mind at rest and start fixing your fault as soon as you contact us.

As well as the new telephone systems that we install we also provide maintenance for existing systems.

Our maintenance engineers are strategically located to ensure that full support can be provided to any site anywhere in the UK.

Each one of our engineers have regular access to training to keep them up to date with the latest technology along with continuous development within our business partner programs.

Should your system develop a fault, it’s crucial that a skilled engineer responds to the fault and fixes it as quickly as possible. With an average maintenance remote response of just 17 minutes, on-site maintenance response of less than 4 hours and an average fix time of just of under 6, GHM take pride in being market leaders in telecoms maintenance nationwide.

Being able to have an engineer dial into your business telephone system in the event of a fault within minutes drastically reduces any disruption.

Unlike our competitors your first point of contact is our technical support maintenance helpdesk who on hand to provide remote diagnostics to fix the fault with minimum disruption. No logging a call and waiting for a phone call back.

Not every business operates a standard 9-5 and GHM recognises that a ‘one size – fits all’ solution can be very restrictive. That’s why we’ll tailor our support to match your business needs.

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