Case study: Connaught Care

Posted by: Jo Love
Category: Case Study

Connaught Care is a new generation of care homes with exceptional standards of service and premium facilities available for residents. All-inclusive fees, the highest paid staff in the sector, 25% more staff and bespoke experiences are just some of the features they pride themselves on.

Their first home in Bedhampton has just opened, the second Huntingdon due to follow soon and a further six will be built over the next 2 years, ranging from 60-90 beds.

Connaught Care selected GHM as their all-inclusive telecoms and IT provider. Each home will comprise the following services from GHM: IT systems set-up and ongoing Support; Connectivity, Wi-Fi and Telephone System.

GHM has worked alongside Connaught and the chosen builder at every stage of development including the design phase. We work with the onsite builders to plot optimum locations for WiFi access points and liaise with BT to ensure the connections are in on time and suitable for a modern luxury care home.

We also set up a dedicated, local telephone number for the marketing of new homes during the build stage and work closely with the operational team to ensure solutions are tailored to their needs both when the home opens, and as it continues to grow in occupancy.

Amanda Smith, COO at Connaught Care says: “To be able to have our full range of telecoms, connectivity and IT from a single provider is a great benefit. Because GHM know every aspect of our technology provision, the level of service and efficiency is so much better.

“Their experience in setting up new care homes has been invaluable. They know what needs to be done at every stage of the design, build and launch. GHM works alongside our builders onsite, ensuring all access points, sockets and wiring is prepared so nothing has to be retrofitted, which is always more cost-efficient.

“GHM provide training on all of the technologies to all of our staff and the IT support desk is really approachable and knowledgeable.   

“We are delighted to have found such a friendly and professional team that are not only true experts in the care home industry, but can also provide such a wide range of provision. We look forward to working with GHM on our beautiful homes that are already open and many more to follow.”

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