Helen & Douglas House is a charity based in Oxford, providing hospice care for babies and children living in Oxfordshire and the surrounding counties. GHM was appointed to install and support a new cloud-hosted telephony system – the perfect solution for care group head offices.
The organisation needs effective around the clock communication for the support they provide families. Critical features included notifications for missed calls by email, a multi-layered auto-attendant and ring plans. GHM recommended a class-leading cloud telephony solution, offering full enterprise disaster recovery and business continuity-based reliability.
The cloud solution installed means no on-site hardware, just a single system across all locations with flexible ring groups, working efficiently together. There is a full auto-attendant and call queuing function. For any missed calls, voicemail recordings are emailed to the individual or team. There is also full call reporting – paramount for effective management. Staff have the option to use a desktop or mobile app. The solution also integrates with Microsoft Office 365, including Teams.
These are the main benefits Helen & Douglas House are receiving from their new phone system: