We needed to move our outsourced IT operations to a more trustworthy, timely and reliable provider. We had lost faith in our old IT provider and we needed a company who could handle even the most minor IT issues quickly and effectively. Nothing too big or small. From the first call, I knew we would be in good hands with GHM. Our Account Manager Calum was easily approachable and cut through the jargon. GHM were able to offer a competitive quote and assure me of their response times through their SLA agreement - something that so far they have always lived up to. When the time came to transition over, GHM were extremely hands-on. The move was seamless and went without a hitch. Friendly, honest and reliable. We are more than happy with the service that is provided.

Response times can be closely monitored on an individual staff member basis. Staff have a heightened level of pride as we have been congratulating them on response times which continue to be excellent.

As part of the “Southwest Care Collaborative” we both visit and are visited by many other care service providers. They all notice the calmness within the home, some even notice the lack of institutional noise.

We have a lady in our care that experiences increased anxiety at around 6pm (like many other care homes). The repeated bells going off were adding to her confusion preventing us from calming her into a more pleasant routine. On silent running we have been able to create a more “normal” feel to the evening.

Nexus Care has benefited our home to modernise the way of working and answering call bells and communication.

Care homes have quite complex needs due to the range of technologies and requirements we have, such as nurse call and patient records etc. GHM work hard with us to integrate our systems wherever possible, helping us to ensure that our homes run as smoothly as possible for the benefit of our residents.

GHM have enabled us to offer our residents a level of technology provision they would expect in a top class hotel. Each resident can have their own personal telephone and direct dial number, but without the expensive line rental fees. They also have access to unlimited WiFi internet which we can also enable for their friends and family whilst visiting.

GHM demonstrated a clear understanding of the healthcare sector and what we at Gracewell are trying to achieve. They worked with us right from the design phase of our new homes, instructing on the best cabling infrastructure for our immediate needs and with a thought to needs of the future. This will no doubt reduce future expense of trying to add cables retrospectively.

By connecting the telephone system to our nurse call system, GHM have provided carers with instant access to resident alert information, as alerts can be sent directly to handsets. Not only does this remove the need for expensive pagers, but the device can of course be used to make calls… including emergency calls from anywhere in the building. We found residents preferred us to silence the nurse call wall screens and instead use the tone or vibrate on the phone.