BT Openreach will switch off traditional landlines in January 2027. If your care homes are using any analogue phones or services, they will soon stop working. This is commonly referred to as the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) switch off.

Openreach has now stopped selling many well-known communications services at the majority of exchanges across the country, which means that essential analogue services could be in danger and we are seeing the costs of existing analogue services rising sharply.

The care home landscape presents a split, while new builds boast state-of-the-art fibre optic infrastructure, a sizeable portion of older care homes remain entrenched in analogue systems. Everything that uses your old phone network will be affected by the switch-off. This includes lifts, door entry systems, CCTVs, fax machines, and some care home alarm systems.

Many of our care home customers have already switched and can tell you how easy/positive the process is. Our care experts will let you know which analogue services your care home is still using and provide an outline plan for your switch.