Caring Homes was established in 1994 and has grown to become one of the most highly respected independent care providers in the UK, offering residential, nursing, palliative and dementia care. Celebrating over 30 years in the care industry, the group remains family-owned, with 21 homes around the country.
Committed to offering the best possible care to their residents, Caring Homes’ ongoing investment programme identifies opportunities that support those receiving and giving care within a constantly evolving environment. The group’s decision to incorporate innovative technologies in care monitoring, safety and interactions has significantly benefited both residents and staff.
As part of this, Caring Homes has introduced NexusCare from GHM Care to standardise their existing nursecall systems and to make them work more intelligently.
NexusCare works with all nursecall systems, regardless of their age or manufacturer, and this was key for Caring Homes who use multiple nursecall systems across their homes. The advantages of integrating NexusCare with the group’s various nursecall systems include being able to deliver nursecall alerts directly to carers’ devices, silencing noisy nursecall panels, automatically recording nursecall activity on the group’s digital care platform, and accessing real time nursecall reporting.
After a successful pilot at their Blenheim Court Care Home, NexusCare will now be introduced at all Caring Homes locations.
A calmer home with more visibility
“NexusCare has transformed Blenheim Court into a much calmer environment for residents, staff and visitors.
“Because NexusCare integrates with our PCS digital care planning, we now have a 360 degree view of both resident led interactions via nursecall and planned care.
“It also enables us to standardise all of our different nursecall systems across the group, without having to replace our core nursecall systems.
“We look forward to working closely with GHM over the coming months to implement Nexus across all of our homes”
Results
Carers, managers, residents and visitors have provided the following feedback on their experience of NexusCare at Blenheim Court:
- Improved response times to call bell alerts as these are now delivered directly to staff handsets.
- Staff can now choose to ‘accept’ an alert on their devices, resulting in fewer incidents of multiple staff rushing to the same point of call to respond.
- Improved reporting. We now have an exact log of call bell response times and which staff members responded. Information can be viewed in real time on a simple dashboard and reports can be easily designed and scheduled for operational insight and CQC reporting.
- Integration into PCS digital care planning. Nursecall activity is automatically recorded on a resident’s timeline to give a single source of truth and improved transparency for relatives.
- Residents and staff have noticed that the home feels much calmer and quieter.
- A huge impact has been noticed during showrounds – everybody says it feels less chaotic than other homes because call bells aren’t constantly sounding.
- When at nurse stations, staff can now speak to GPs, clinicians or relatives without being constantly interrupted by the noise of the call bell alerts.
Edward Parker, Head of Sales at GHM Care adds:
“Caring Homes has shown a real dedication to using technology that will enhance both the residents and care teams experience, as well as utilising data for better care outcomes.
“We are delighted that our NexusCare solution was chosen as the partner for Caring Homes. The trial has been a great success thanks to the team at Blenheim Court. As with any technology, the solution provides opportunities but the extent of the impact is often based on the desire of those using it on a daily basis. Caring Homes has ensured those benefits are seen and will no doubt do the same across the rollout to other homes.”