KYN is transforming residential, nursing and convalescent care, creating a new category for later years where quality of life is ageless. This is elevated through a cultured life enrichment programme, innovative technology and beautiful, homely interiors delivered with unobtrusive hospitality.
KYN Hurlingham and KYN Bickley are already caring for residents, with 3 more homes in Kensington, Highgate and Riverside due to open in the next 2-3 years.
Creating an elegant and welcoming space where residents would be proud to invite friends and family is key and we engage with carefully selected partners who share their deep commitment to enriching the lives of residents and shaping quietly luxurious, home from home environments.
As a rapidly growing care group we needed to ensure our IT operation could scale consistently as new homes open and strengthen cyber-resilience across the organisation.
As well as improving service quality and responsiveness for both our head office and care home teams, we were keen to move beyond traditional IT support and build a strategic technology partnership with an MSP who truly understood the care home environment. The specialists would also be able to proactively guide us on our technology and infrastructure.
Why we chose GHM Care
GHM care demonstrated a strong understanding of both our business and the care sector. They took time to understand our objectives, challenges, and long-term growth plans.
As well as being impressed by their technical expertise, they focused on delivering solutions and outcomes rather than simply resolving tickets.
Their proactive and collaborative approach aligned with the way we like to work and we quickly felt confident they could support both our current requirements and future expansion.
Our partnership with GHM Care
Our relationship with GHM care has been positive from the outset. Their team is responsive, knowledgeable, and easy to work with. Communication is clear, consistent, and proactive.
They have helped strengthen our infrastructure and security posture whilst supporting both our day-to-day operational requirements and strategic technology initiatives.
Most importantly, they have listened and as result their support strategy meets our needs.
The future with GHM Care
With GHM care we’re building a scalable and standardised IT technology platform across all KYN locations. As a result, every new home can be opened with a consistent, secure, and reliable IT environment.
We’ll continue to strengthen our cyber security and business resilience, improve operational efficiency and maintain a high-quality experience for colleagues, residents, and families.
We look forward to a long-term partnership with GHM Care that grows alongside KYN and supports our future ambitions.
Edward Parker, Head of Sales at GHM Care adds:
“It has been a pleasure working closely with the KYN team, not only to support their immediate technology and cybersecurity requirements, but also create a scalable and resilient technology foundation that will support KYN’s continued growth.
“The care sector is facing increasing expectations around cybersecurity, data protection, operational resilience and regulatory assurance. Our approach ensures that KYN is well positioned to align with recognised frameworks and best practices while maintaining the highest standards of care.
“Our goal is to be a true extension of KYN’s internal IT team, providing trusted guidance, strengthened cyber resilience, practical compliance expertise, and ongoing support as the organisation continues to expand. By helping KYN navigate both technological and regulatory change, we can enable their teams to focus on what matters most: delivering outstanding care and resident experiences.”