Connaught Care were keen to work with a single, specialist provider for their technology and telecoms provision. Here they talk about their relationship with GHM Care, the range of products their staff and residents use and how everything is designed to align with their commitment to providing excellent care.

Connaught Care is a new generation of care homes with exceptional standards of service and premium facilities available for residents. All-inclusive fees, 25% more staff and bespoke experiences are just some of the features they pride themselves on.

Connaught already have four homes open (Portsdown View in Bedhampton, The Chase in Huntingdon, Henbrook House in St Neots and Meadowbrook in Bishops Stortford) with a further two set to open in 2025 (Willowbrook View in Wichelstowe and Meadowbrook View in Chichester).

Composed of dedicated professionals with diverse backgrounds and expertise, Connaught are united by a shared commitment to providing exceptional care and support to their residents.

As a result, the group has been recognised and celebrated by industry experts and organisations, having won Best Care Provider, Quality of Care Recognition and Caring UK Awards.

Connaught Care selected GHM as their all-inclusive telecoms and IT provider.

As a result, each Connaught home comprises the following services from GHM: IT Systems and Support; Connectivity, Wi-Fi and Telephone System.

GHM works alongside Connaught and their construction companies at every stage of development including the design phase. This includes working with the onsite builders to plot optimum locations for WiFi access points and liaising with BT to ensure the connections are in on time and suitable for a modern luxury care home.

GHM also set up a dedicated, local telephone number for the marketing of new homes during the build stage and work closely with the operational team to ensure solutions are tailored to their needs both when the homes open, and as they continue to grow in occupancy.

Amanda Smith, COO at Connaught Care says:

“To be able to have our full range of telecoms, connectivity and IT from a single provider is a great benefit. Because GHM know every aspect of our technology provision, the level of service and efficiency is so much better.

“Their experience in setting up new care homes has been invaluable. They know what needs to be done at every stage of the design, build and launch. GHM works alongside our builders onsite, ensuring all access points, sockets and wiring is prepared so nothing has to be retrofitted, which is always more cost-efficient.

“GHM provide training on all of the technologies to all of our staff and the IT support desk is really approachable and knowledgeable.

“We are delighted to have found such a friendly and professional team that are not only true experts in the care home industry, but can also provide such a wide range of provision. We look forward to working with GHM on our beautiful homes that are already open and many more to follow.”