A good care home telephone system should make communication and collaboration seamless, particularly for the head office of a care group. Here, we highlight some of the telephone system features that will ensure your care home or care group works smarter and improves productivity:
Desktop & Mobile Apps
With a hosted, cloud based telephone system, your employees can communicate and collaborate however they prefer, on any device and location – all by using one fixed telephone number. It can be iOS or Android on either desktop or mobile, with softphone, video, instant messaging, group conferencing, screen, and document sharing. The power really is in the hands of the user.
CRM Integration
The key to any Unified Communications Solution is integration with leading CRM platforms or Microsoft Teams. The option can offer both ‘click-to-dial and ‘Screen pop’ functionality.
Data Analytics
Do your reporting tools work as efficiently as they should? There are tools to track the usage and performance of customer-facing roles and usage. They can provide live call statistics, management reporting, and quick access to live or historical reports on the performance of individual agents. Ideal for new customer enquiries or customer service for friends and families.
Our care home telephony provides all these features and more – you can find out more by calling 01865 367111.
