First impressions count when a potential resident or family member calls for information about one of your care homes. It’s so important to handle the call professionally and with sensitivity.
It would be inappropriate for the caller to wait too long or be greeted by an automated answering service. Instead GHM Care have several options to direct valuable enquiries to your Customer Relationship Managers / Marketing Teams efficiently. Using our award winning ‘cloud telephony’ solution, GHM Care can ensure every call is answered by your trained team members.
One of customers benefiting from our bespoke solution is luxury care home provider, Oakland Primecare. See their comment below: –
“Now that we have our central enquiries number directed through Call Switch, we are able to ensure that calls are answered by a dedicated Customer Services Manager each time. The transfer of calls between our team is straightforward and has made our enquiry management more efficient, as well as providing a better experience for the client.”
Aaron White, Business Services Manager
Just some of the benefits that Oakland and others receive include:
- Low set up fee & simple monthly fixed cost (on a rolling 30-day agreement).
- Flexible working – calls can be made and received via desktop or mobile phone app. regardless of where staff are working.
- Options to add or reduce users at any time.
- Optional Voicemail Greeting – GHM Care provide professionally recorded greetings for Out of Hours.
- Voice mail messages emailed to team members.
- For established care groups, the ability to ‘port’ across their existing enquiry telephone number.
- Ongoing training & support.
Call our team on 01865 367111 for more information.
