GHM Care > The Big Analogue Switch Off: Everything your Care Home needs to know

The 2025 Switch Off is a significant milestone for telecommunications. Although it may seem far away, it is vital to start the planning early to ensure there is no impact on your care home. It is also worth noting that the switch isn’t just about the phone. All connections, including alarms, payment terminals, fax, and franking machines, will need reviewing. Here are your most common questions about the Analogue Big Switch Off answered!

What is the Analogue Big Switch Off?

BT Openreach has announced it intends to switch off traditional landlines in 2025. Commonly referred to as the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) switch off.

What are the key dates for the Analogue Big Switch Off?

Although December 2025 is the final switch off deadline. There will be a phased withdrawal of PSTN and ISDN services, which could impact earlier than expected. For example, all new installations will cease from September 2023, including additional lines to an existing PSTN / ISDN service.

September 2023 – It will no longer be possible to purchase new ISDN lines or add new features

December 2025 – The PSTN network is completely switched off across the UK

What do I need to do?

Voice over the internet (VoIP) is the next generation of the telephone network. It uses the internet to transmit voice calls. Before switching, GHM Care can ensure each home has sufficient broadband, as the service may need upgrading. GHM Care will talk you through every step of the way, outlining the options that best suit your home, check your broadband capability, and look after the planning process for you.

Should I switch early?

There are many benefits to switching early, in addition to securing the hardware you need and beating the rush. Here are just some of the benefits.

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