As part of the “Southwest Care Collaborative” we both visit and are visited by many other care service providers. They all notice the calmness within the home, some even notice the lack of institutional noise.

GHM have enabled us to offer our residents a level of technology provision they would expect in a top class hotel. Each resident can have their own personal telephone and direct dial number, but without the expensive line rental fees. They also have access to unlimited WiFi internet which we can also enable for their friends and family whilst visiting.

By connecting the telephone system to our nurse call system, GHM have provided carers with instant access to resident alert information, as alerts can be sent directly to handsets. Not only does this remove the need for expensive pagers, but the device can of course be used to make calls… including emergency calls from anywhere in the building. We found residents preferred us to silence the nurse call wall screens and instead use the tone or vibrate on the phone.

Nexus Care has benefited our home to modernise the way of working and answering call bells and communication.

GHM demonstrated a clear understanding of the healthcare sector and what we at Gracewell are trying to achieve. They worked with us right from the design phase of our new homes, instructing on the best cabling infrastructure for our immediate needs and with a thought to needs of the future. This will no doubt reduce future expense of trying to add cables retrospectively.

GHM Communications’ knowledge of the care sector was clearly evident and they really stood out as industry specialists who had taken time to understand our needs. They also had some great experience and examples of successful installations in care homes which gave us a lot of confidence in their abilities.

Response times can be closely monitored on an individual staff member basis. Staff have a heightened level of pride as we have been congratulating them on response times which continue to be excellent.

The ability to offer our staff state of the art IT equipment with the portability and touch screen technology of the tablets is fantastic. The hardware will allow us to increase the quality of care we can provide to our residents by reducing time spent at a fixed terminal. We anticipate productivity and cost savings with immediate entry of care notes and also enhanced personalisation of care notes; as they are recorded at the time with the resident and not retrospectively.

We have a lady in our care that experiences increased anxiety at around 6pm (like many other care homes). The repeated bells going off were adding to her confusion preventing us from calming her into a more pleasant routine. On silent running we have been able to create a more “normal” feel to the evening.

Care homes have quite complex needs due to the range of technologies and requirements we have, such as nurse call and patient records etc. GHM work hard with us to integrate our systems wherever possible, helping us to ensure that our homes run as smoothly as possible for the benefit of our residents.