BT's Public Switch Telephone Network (PSTN) will be switched off in December 2025. All copper based PSTN (or ISDN) lines will stop working after this date. To ensure uninterrupted service, every phone line and copper-based broadband must transit to a fibre-based broadband connection using Internet Protocol (IP). Care homes who have not yet moved their...

With 90% of cyber-attacks on care homes starting in email, phishing awareness and security is really important for homes, carers and residents. In this webinar we teamed up with Phriendly Phishing to examine how you can better understand how a phishing attack could happen to your care home and how to stay ahead of a...

When your carers, managers or head office staff leave, do you have a process in place for offboarding their IT? It's really important for your care home or group to make sure their devices, passwords and access is managed carefully. Here's  an overview of some of the worst-case scenarios if you don't have an offboarding...

We understand the nature and structure of care homes and that's why we have launched a new IT Support pricing structure designed specifically for care homes. Most IT Support packages are based on the number of users in a care home or group. But because you're operating 24 hours a day, 365 days a year,...

Digital transformation plays a crucial role in improving the quality and safety of care. The Department of Health and Social Care (DHSC) has set an ambitious target of having 80% of the sector using digital records by March 2024. To guide this journey, the DHSC has recently released guidance on ‘What Good Looks Like’ outlining...

GHM Care offers a range of solutions that can really streamline your operations and provide a high-quality service to care home staff, residents, and their families. Here's a few ways in which our care home customers are making a big difference: Upgrade Your Phone System for Better Communication If your care home still has analogue...

GHM Care has recently installed a new telephone system, WiFi and our NexusCare nursecall messaging and reporting solution at the newly built Hyllden Heights by Oakland Care in Kent, with 76 private ensuite rooms and stunning first-class facilities. The installation project included a range of desk phones, smartphones, and easy-to-use resident handsets. The WiFi Network...

With many yet to be moved, care homes still reliant on PSTN and ISDN services should now have a future communications strategy in place. The PSTN switch-off is daunting but necessary in the UK to remain competitive and connected in our digital world. And for those care homes holding off, thinking the switch off won’t...

Care homes providing the very best customer experience will have thought carefully about incoming phone calls and who the best person is to take each call. Nobody wants to experience long hold times or to be passed between departments. Here's a simple guide to achieving a better call flow for your phone system.  Professional Automated...