News & Case Studies
We know the demand on care homes this year has been phenomenal. Many care homes have had to think outside the box in allowing families to connect with loved ones during lockdown. This all has demands on technology, especially if you are working with an obsolete system. Here are the top reasons on why you should consider an upgrade:-
Even successful products eventually come to their end of life. They are driven there by evolution in technology, standards, performance expectations, or the end of life of an underlying component that the product depends on.
Sprawling sites, multiple buildings, lots of green space…these are all typical features of the latest UK care villages. But having a single network that staff, residents and guests can access across an entire site can be problematic. WiFi signals are limited by distance, especially when in green spaces, and it’s not viable to dip in an out of multiple networks and systems.
Mobile network providers have noticed an increase in activity for both voice calls and WiFi calls since lockdown measures have been in place. The rise comes as families connect more by phone as opposed to in person. You have probably witnessed the rise in calls within your own care home.
In these uncertain times, it is important to keep communications channels open with staff and customers. For those customers that don’t have a video conferencing solution, we have a free solution available with our partner, TelcoSwitch to use during the Covid-19 emergency.
Cloud Hosted? If you have a cloud hosted system you are good to go! Remote working will be straight forward, as calls can be picked up on a mobile or desktop app anywhere. These are free of charge for all our customers with CallSwitch. For businesses with a traditional system, while calls can be forwarded to a mobile device, it won’t be the most efficient way to work if you have multiple lines. For these businesses we would recommend the following: -
We reported last month that one of the biggest challenges for this new decade, will be the ISDN switch off. As a result of this, over the last three years GHM have seen a shift towards Hosted Telephone Systems or upgrading to SIP. But what is happening in the marketplace for care homes?
As we approach 2020, what can we expect from Telecoms in the next decade? Well, we have seen much change since 2010. If you think back, this was when the iPhone 3GS was the height of sophistication, and so it’s clear that mobiles will evolve significantly more over the next 10-years also.